Please take some time to familiarize yourself with our Privacy Policy and feel free to contact us if you have any questions.
AMlink Technologies, LLC. (hereinafter referred to as “AMlink” or “we”) takes your privacy very seriously. AMlink is a platform provided by AMlink to control and manage your AMlink smart devices.
This Privacy Policy has been developed with your needs in mind, and it is important that you fully understand our personal information collection and use practices while ensuring that you have control over the personal information you provide us. This Privacy Policy sets out how we collect, use, disclose, process, and store the information you provide us when you are using the app. “Personal Information” in this Privacy Policy refers to data that can identify a specific individual through the information itself or association with other information.
We will use this information strictly under this Privacy Policy.
The purpose of collecting personal information is to provide you with products and/or services and ensure that we comply with applicable relevant laws, regulations, and other normative documents. You have the right to choose whether to provide this information, but in most cases, if you do not provide it, we may not be able to provide you with corresponding services or respond to issues related to your service. These functions include:
To provide you with the ability to safely connect and manage your devices, we may collect Wi-Fi information such as the IP address, location information, login account information, mobile-phone-related information, device-related information, AMlink account, and any device-related information. This information will be used to provide you with functions such as fast connection, connection, finding nearby devices, and device management. The above information is listed in detail as follows:
To create a better experience, we may collect information about the layout of your rooms from your devices. This allows you to easily manage your connected devices and personalize automations for maximum convenience.
We encourage you to share your AMlink device with others through your AMlink account. After sharing your device, the shared user can also have access and control of the device. We may collect your account ID, the shared account ID provided by you, and the shared device information (device ID, device name, and device sharing status), which is used to provide you with the ability to share the device to other AMlink account users for general control and use, and to display the sharing status on the device list page.
To provide you with the latest service, we may require the version information of your AMlink application and your mobile phone model information. At the same time, we may collect the list and version number information of any connected devices to provide you with the latest functions of your devices and ensure that you can use the latest version, including firmware version.
To help you experience the convenience brought by your AMlink devices, we may use your previously bound AMlink device information to recommend other devices that can link with your devices.
We encourage you to set certain rules to link the devices under specific conditions and the app. To enjoy these functions, we may collect your location information, your rule settings for any feature settings, the work and rest time you set, and the device status you specify, to realize the function of executing the device according to the execution command you specify. This function requires you to actively turn on and set rules manually.
To help you better use your devices, we will provide you with selected articles to introduce you to the content related to your specific devices. We will not collect any information from you when reading this content.
If you have connected a device that supports content playback to AMlink, you can select and control the content played by this device on the content support page. We may collect device information bound under your account to provide you with corresponding device controls if needed.
To fulfill your orders and ensure your safety, we collect information required by law for anti-money-laundering (AML) purposes. This information includes order number, transaction details, and payment methods.
We use this information for several reasons:
Not providing this information may limit your ability to purchase goods or services but will not affect your use of other platform features.
Regarding payments: we use a secure third-party payment platform for processing transactions. To complete your payment, we share your order number, transaction amount, payment method, and other AML-required information with the platform. We are committed to protecting your privacy and only collect and share information necessary for legal and operational purposes.
When you use the notification service, we need to use your Android ID, IMEI, OAID, and IP address to adjust the link, listen to the self-started broadcast of the system, and use the SDK to listen to the uninstallation and installation of the app, promote the closed SDK notification process, and ensure that you can receive the messages we notify in time.
If you want to turn off this function, you can go to settings and disable the associated startup that sends notification messages. Turning off this function does not affect your normal use of this application.
To help you enjoy the control and management of the devices provided by AMlink, we may collect and use your personal information in the following additional functions. If you do not provide this personal information, you can still use the basic services of AMlink, but you may not be able to use these additional convenient functions. These additional features include:
If you are connected to a specific product that supports face recognition through the AMlink platform, you can turn on the face recognition function supported by AMlink to have a better overall experience. You can input your facial information so that when we recognize the corresponding facial information, we will mark and push messages to you on the smart device. The face recognition function controls of the device are in Device Settings → Face Recognition Management.
If you have any questions about our identification processes, you can give us feedback to help us optimize the algorithm and model. In this case, we may collect videos of the problems you actively feedback. The videos you provide will only be used to optimize algorithms and models and will not be used for other purposes.
We may collect the feedback questions you send us, the feedback log, and the telephone number or email you fill in. This information will be used to help us better understand the problems you encounter and contact you if needed.
The following device permissions may be triggered while you are using AMlink. To better manage your information, we will need your consent to apply for access permission during your device usage, and the details of the permission and the consequences if you choose not to agree will be shown simultaneously. Before you use specific functions, you can choose whether to authorize the following permissions. You can change the authorization status at any time through the device permission settings page.
The following are the relevant functions and permissions for your reference:
You are fully aware that we do not need your consent in the following circumstances:
Under the circumstances permitted by some laws, we may obtain your personal information from a third party. For example, when an event is detected on the premise of your authorization, we may obtain the device status of the device from other smart devices to judge whether to trigger the event or action. You can add or delete the set smart linkage rules under the “Smart” page or manage whether to open or delete smart linkage on the smart device page.
We may also collect other information that cannot identify specific individuals (i.e. information that does not belong to personal information), such as statistical data generated when you use specific services, including user operation behavior (clicks, page jumps, and browsing time). The purpose of collecting such information is to improve the services we provide to you. The type and amount of information collected depends on how you use our products and/or services.
We will summarize such information to help us provide customers with more useful information and understand which parts of our website, products, and services customers are most interested in. For this Privacy Policy, aggregated data is considered non-personal information. If we combine non-personal information with personal information, such information will be regarded as personal information during the combined use.
We reserve personal information for the period necessary for the information collection described in this Privacy Policy, or to comply with applicable legal requirements. After completing the collection purpose, or after we confirm your deletion or cancellation application, or after we terminate the operation of corresponding products or services, we will stop retaining personal information and delete or anonymize it.
If it is for the public interest, science, historical research, or statistics, we will continue to retain relevant data based on applicable laws, even if further data processing is irrelevant to the original collection purpose.
We recognize that everyone has different privacy concerns. Therefore, we provide various ways for you to choose to restrict the collection, use, disclosure, or processing of your personal information and control your privacy settings, for example:
According to the laws and regulations of your applicable country or region, you have the right to request access, correction, and deletion of any personal information related to you held by us (the “request”).
For more details related to personal information in your AMlink account, you can access and change it through your device login account. Most laws require that requests made by personal information subjects comply with specific requirements. This Privacy Policy requires that your request should meet the following conditions:
Once we have sufficient information to confirm that we can process your request, we will respond within the time specified by applicable data protection laws. Specifically:
You may withdraw your consent by submitting a request, including withdrawal of consent to the collection, use, and/or disclosure of your personal information in our possession or control. According to the specific services you use, you can operate in the application through My Profile → User → Agreement and Privacy Policy. We will process your request within 15 days and will no longer collect, use, and/or disclose your personal information according to your request.
Please note that your withdrawal of consent may lead to some legal consequences. Depending on the scope of information processing authorized by you, you may not be able to enjoy certain AMlink products or services. Your decision to withdraw consent will not affect previous processing based on your authorization.
If you want to cancel specific products or services, or if you want to cancel your AMlink account, you will no longer be able to use the related products and services. To protect the legitimate rights and interests of you or others, we will judge whether we support your cancellation request in combination with your use of AMlink products and services. For example, if there are outstanding installments, we may not be able to support your request immediately.
If you have any comments or questions about this Privacy Policy, or if you have any questions about our collection, use, or disclosure of your personal information, please contact us by telephone at 1-888-212-7538 or through the contact form at https://amcrest.com/contact/ and mention the Privacy Policy.
We have a professional team to handle your questions related to personal information. If your question involves more important matters, we may ask you for more information. If you are not satisfied with the response received, you can refer the complaint to the relevant regulatory authority in your jurisdiction. If you consult us, we will provide information on possible applicable complaint channels according to your actual situation.